What to do if I haven’t received my file note?

If you have not received your file note, it is worth checking the following things first:

• Meeting was not recorded
• In Teams, adviser pressed 'Started' Transcription' rather than 'Start Recording'
• In Zoom, adviser 'Recorded Locally' rather then 'Recording to the Cloud'
• Recording is less than 1 minute in duration
• Meeting was recorded within the last 3 hours and has not been generated yet

To enable us to investigate your missing file note, please email us at hello@blvsolutions.com, with the following information:

• Meeting name
• Meeting date
• Meeting time

Our delivery team will then conduct an investigation and get back to you shortly.